Professional Experience

I've had a range of career experiences including community psychology research, community engagement, and teaching - all of which contribute to a sophisticated understanding of the relationship between human-centered experience and how to design strategic conversations that accelerate change.

Creative Strategy Lead, Deloitte Greenhouse
June 2021 – current (National, Canada)

• Catalyze client's ability to imagine new futures and ignite action by applying creative problem-solving to the business context
• Shape future strategy for the Deloitte Greenhouse to ensure it stays ahead of it's competitors
  
• Develop new offerings for the program (such as the Metaverse Lab series and Operate Lab series)
• Steward excellence in the Greenhouse related to onboarding, learning, design, and DEI...
  
• (... and yes, it is a nebulous portfolio of cool projects!)

Lead Innovation Facilitator, Deloitte Greenhouse
June 2019 – May 2021 (Toronto, Canada)

• Designed and facilitated over 125+ customized, immersive experiences, “labs”, to help leaders catalyze solutions to their
  thorniest business challenges.
• Worked with Fortune 500 clients to municipalities to charities and family businesses across a wide range of industries
• Sparked senior leaders to disrupt conventional thinking, change behavior and develop tangible business solutions by
  leveraging design thinking, behavioral science, innovation theory, emerging technology and more​

Productivity Coach, Caveday
May 2019 – current (remote)

• Lead deep work sessions to help you thrive in the world of distracting workplaces

Senior Project Lead, Collingwood Neighbourhood House
July 2018 – May 2019 (Vancouver, Canada)

• Led community engagement and planning process for the development of a new community health centre
• Liaised with the Ministry of Health senior leadership and managed relationships with senior executives from other stakeholder organizations

Curator & Lead Facilitator, Exosphere Academy
February 2018 – May 2018 (Santiago, Chile)

• Oversaw technology curriculum development and enhanced operational infrastructure to prepare for global scaling of Exosphere Academy, a 6-week immersive program in the emerging technologies that are reshaping our world (AI, Blockchain, Biohacking and Creative Media)
• Facilitator for the Self-Exploration and Philosophy stream of the core curriculum

Special Projects Lead, Centre for Human Connectivity (formerly Dotworks)
August 2017 – December 2017 (London, UK)

• Led the strategic alignment of client offerings for Dotworks –  a research, strategy and design firm that creates unique solutions to help organizations think differently about developing and strengthening human connections to improve their business outcomes
• Led prototyping process for Serendipity Week2018, a city-wide festival designed to promoting discovery and curiosity while increasing human connections
• Researched and designed the Little Deck of Nudges– a deck of behavioural nudge cards created to disrupt routines and see the world from a fresh perspective
• Designed a Cultivating Curiosity workshop to help teams become open-minded and prepared for new ways of thinking and working

Organizational Development Coach and Consultant, Firefly Orthoses
February 2017 – December 2017 (Sligo, Ireland)

• Led process for leadership to assess current business model in order to set strategic priorities for 2017-2019 and respond to the negative financial impact of Brexit
• Developed staff capacity to revise organizational structure and streamline business processes using an iterative quality improvement approach anchored in design thinking methodology 
• Led conference design and facilitation for international summit that showcased new approaches to learning and community-building

Organizational Development Strategic Advisor, Divisions of Family Practice, Doctors of BC
November 2013 – January 2017 (British Columbia, Canada)

• Coached leadership teams and led interactive sessions for network of 35 not-for-profit organizations on organizational development topics such as member engagement, governance, strategic planning, collaborative partnerships, system change 
• Led the development of Provincial Impact Measurement Framework to collect, analyze and disseminate data about the ROI of the initiative on primary care physicians
• Designed and facilitated a provincial leadership conferences for 150-300 delegates including Ministers of Health and C-suite health executives

Evaluator (contract), Provinical Health Services Authority
January 2014 – September 2014 (British Columbia, Canada)

• Supported development, administration and analysis of Employee Health Survey (responses from ~4000 staff) to assist senior executive team with data-informed decisions about the organizational culture and workplace health

Community Engagement Lead, Vancouver Coastal Health
August 2011 – November 2013 (Vancouver, Canada)

• Designed and facilitated over 25 consultations to bring client voice to program design, service planning and quality improvement
• Led staff training on public participation processes and human-centred design
• Built and strengthened community partnerships between the health authority and diverse external stakeholders e.g. local government, advocacy groups, First Nations
• Designed organization-wide knowledge sharing events using a range of facilitation and presentation methods
• Managed network of 140 volunteers

Evaluator (contract), Canadian Partnership Against Cancer
August 2011 – March 2012 (Canada)

• Implemented the evaluation and learning strategy for a national cross-sectoral initiative that brought together more than 60 organizations working collaboratively on chronic disease prevention

Evaluator (contract), Ministry of Health for British Columbia, Provincial Integrated Primary and Community Care Initiative
November 2010 – February 2012 (British Columbia, Canada)

• Managed research for consulting team designing the provincial evaluation framework including tools for shared measurement and organizational learning

Program Manager and Evaluation Coordinator, The CAPTURE Project, Simon Fraser University
January 2010 – August 2011 (Vancouver, Canada)

• Provided research and technical support to the Director of Evaluation for CAPTURE (CAnadian Platform To increase Usage of Real-world Evidence)
• Served as Public Health Liaison to the team of developers building the online platform

Research Assistant (contract), Refugee Health, Vancouver Coastal Health
July 2011–December 2011 (Vancouver, Canada)

Evaluation Course, Teaching Assistant (contract), Vancouver Coastal Health
January 2011 – April 2011 (Vancouver, Canada)

Communications Intern, World Health Organization
June – October 2009 (Geneva, Switzerland and New Delhi, India)

Fund Development Intern, WaterAidUK
January - June 2009 (London, UK)

Education

THNK School of Creative Leadership
​(2016)

THNK offers a semester-long creative leadership program structured to develop innovative solutions to large societal challenges using design thinking methodologies.

​MSc, Institute of Social Psychology, London School of Economics
​(2009) 

- Graduated with Distinction, earning highest score for MSc original research 
- Received Himmelweit Award awarded for best academic performance in MSc Program
- Nominated for Robert McKenzie Prize for outstanding performance in MA, MSc, or MPhil/PhD examinations

BSc, Neuroscience, University of British Columbia
​(2007)

- Focus areas: health psychology, cognition & human behavior, research methods, art history

Professional Development

Futures Thinking, Institute for the Future, 2022-ongoing
Brand the Change, The Brandling, 2021
Behavioural Economics Certificate, Rotman School of Management, University of Toronto, 2019
Introduction to Digital Currencies, University of Nicosia, February 2018
Designing Impactful Digital Experiences, ​Copenhagen Institute for Interactive Design, July 2017
Improv Theatre Intensive, Magnet Theater New York, January 2017
Leading in Complexity, Human Systems Dynamics Institute, February-March 2016
Liberating Structures, University of British Columbia Continuing Education, February 2016
Alchemy of Group Facilitation, Hollyhock Leadership Institute, November 2014
Managerial Skills for Resolving Conflict, Vancouver Coastal Health Management Development Program, 2013
Certificate in Emotion Outrage and Public Participation, International Association of Public Participation (IAP2), 2011
Certificate in Public Participation, International Association of Public Participation (IAP2), 2011
Aboriginal Cultural Competency Training, Provincial Health Services Authority, 2011
Fundamentals of Project Management, University of British Columbia Continuing Education, 2011

Community Involvement

Atlantic Council Geotech Center, Senior Advisor (2022-ongoing)
Routes In, Creative Industry Mentorship program (2020)
Sathyam Project (India), Board Member (2017-2018)
Vancouver Women's Health Collective, Board Chair (2014-2017), Board Member (2013-17), Communication Design Volunteer (2011-present)
Lady Luck Money Club, Founded a financial literacy book club for women (2015-2016) 
Stand Up for Mental Health, Program Ambassador and Volunteer (2009-2011)